Head of Fraud Ops

Bogotá DC
Permanente
Tiempo completo

Hace 1 mes

About AddiWe are a leading financial platform, building the future of payments, shopping, and banking-a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia's fastest-growing marketplace.We provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing) using state-of-the-art technology, bridging the financial gap for millions and redefining how people experience financial freedom. As the country's leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably.Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing-we are transforming Latin America's financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by every day.About the RoleThis is where you come in. Below, you'll find what this role is all about-the impact you'll drive, the challenges you'll tackle, and what it takes to thrive at Addi. If you're ready to be part of something big, keep reading.What's the mission you'll driveEnsure the implementation of best-in-class internal processes to authenticate over 100k new clients and 1.5k new allies monthly. Build and lead a high-performance fraud operations engine that proactively detects and prevents evolving fraud vectors while instilling a culture of process discipline, monitoring, and continuous improvement.What you will doDesign and implement scalable fraud operations systems that support customer and ally onboarding, while maintaining fraud risk and meeting service level expectations.Launch capacity planning and resource modeling processes to ensure operational readiness, with risk mitigation and compliance integrated from the start.Continuously improve KYC and KYP verification flows to support authentication of new clients and allies, ensuring scalability and security.Diagnose and redesign fraud operations processes to reduce operational risk and improve SLA performance, transitioning from reactive to proactive authentication.Create and lead a fraud prevention strategy through ongoing updates, analysis, and feedback on emerging fraud patterns in local and global markets.Build and scale a fraud operations team with clear KPIs, workflows, and SOPs aligned with high standards for authentication processes.Define and implement a scalable monitoring infrastructure with dashboards, alerts, and documentation that supports operational excellence.Promote a culture of continuous process review, leading regular analyses of new risk patterns and missed detections.Establish a fast feedback loop that enables agile responses to new fraud risks and improves detection time.What we're looking forProven Strategic Leadership & Operations5+ years of experience in a strategic or analytical role (e.g., consulting, business operations, risk management), with at least 3 years in a leadership capacity. Experience in risk or fraud is a significant advantage.A strong aptitude for rapidly mastering complex domains, such as identity, payments, and compliance, to deconstruct problems and identify key business and operational vulnerabilities.Experience designing and implementing strategic processes to mitigate risk, demonstrating an ability to architect frameworks that balance security, user experience, and operational efficiency.Familiarity with the business ecosystems where risk is prevalent (e.g., onboarding flows, KYC systems) and an ability to analyze their strategic implications.Outstanding communication & influence skillsProven ability to influence and build consensus among senior stakeholders, including Legal, Compliance, Product, and Engineering, to drive forward a cohesive strategic agenda.Demonstrated ability to lead and mentor high-performing teams, fostering a culture of analytical rigor, continuous improvement, and strategic thinking.Strong written and verbal communication skills, with the ability to distill complex analyses and strategies into clear, persuasive narratives for executive and regulatory audiences.Excellent Operational MasteryExpertise in architecting scalable operational frameworks, including the design of SOPs, service-level agreements (SLAs), and quality control systems to drive efficiency and predictability in high-growth environments.A consultative approach to balancing precision and speed, with a proven ability to design workflows that meet business objectives in high-volume, high-risk scenarios.Proficiency in leveraging data analysis tools to model, monitor, and optimize operational performance; comfortable analyzing data from sources like SQL to inform strategic decisions.Exceptional Analytical Rigor to support data driven operationsA strong grasp of data-driven analysis, including root cause analysis, performance measurement, and opportunity sizing to guide strategic priorities.The ability to design and implement scalable solutions, creating playbooks and monitoring systems that effectively balance automation with human-in-the-loop decision-making.Skilled in developing triage logic and decision frameworks that can be translated into business rules, models, or operational procedures.Solid Customer Centricity SkillsAbility to analyze and articulate the business impact of operational friction on key metrics like customer satisfaction, conversion, and retention.A commitment to designing processes that enhance the customer journey while achieving risk management goals, driving continuous improvement for both the business and its users.Why join us?Work on a problem that truly matters - We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services.Be part of something big from the ground up - This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won't just be an employee-you'll be an ownerUnparalleled growth opportunity - The market we're tackling is massive, and we're growing faster than almost any fintech lender at our stage. If you're looking for a high-impact role in a company that's scaling fast, this is it.Join a world-class team - Work alongside top-tier talent from around the world, in an environment where excellence, ownership, and collaboration are at the core of everything we do. We care deeply about what we build and how we build it-and we want you to be a part of it.Competitive compensation & meaningful ownership - We believe in rewarding our talent. You'll receive a generous salary, equity in the company, and benefits that go beyond the basics to support your growth.How the hiring process looks likeAt Addi, we're committed to a fast, transparent, and engaging hiring experience to ensure a great fit for both you and our team. Here's what you can expect when applying for our PQRS role:Step 1: People Interview (30 min)
A conversation with a recruiter to get to know you, your experience, and what you're looking for. We'll also share more about Addi, our culture, and the role.Step 2: Initial Interview (60 min)You'll meet future colleagues and cross-functional team members to get a feel for how we work together. We're looking for strong contributors and cultural fits, so bring your questions, too!Step 3: Deep Dive Interview (60 min)A more in-depth conversation with the hiring manager, where we explore your skills, experience, and problem-solving approach. We want to understand how you think and work.Step 4: Business Case (1-3 days)This stage involves a practical exercise to assess your skills in addressing real-world challenges related to Fraud Ops. The business case and technical evaluation will allow you to showcase your expertise.Step 5: Co-Founder Interview
If there's a strong match, you'll have a final conversation with our Founder to align on expectations, cultural fit and ensure mutual excitement. From there, we'll move quickly to an offer and discuss next steps.We value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to always providing feedback, ensuring that you walk away with valuable insights from your experience with us.

Addi

Postularse