DQE-195 Junior Analyst
Improvado
- Bogotá DC
- Permanente
- Tiempo completo
- Engage & Empower Customers: Communicate via Helpdesk (Jira) and sometimes using video calls (Google Meet), turning technical roadblocks into trust-building moments.
- Drive Product Excellence: Collaborate with Engineering, Product, and Customer Success teams to escalate bugs and shape solutions.
- Become a Platform Expert: Master Improvado’s tools (SQL) and marketing APIs (Facebook, Reddit) to deliver swift, accurate resolutions.
- Build Knowledge: Document recurring cases to streamline future troubleshooting.What You Bring- Technical Proficiency:
- 1+ year in technical support or a similar role.
- SQL skills (SELECT, filtering, aggregates); familiarity with window functions or ClickHouse/Postgres is a plus.
- Customer-First Mindset: Passion for translating technical details into clear, empathetic solutions.
- Collaborative Spirit: Thrive in cross-functional teams and fast-paced environments.
- Fluent English: Communicate complex ideas clearly to global clients.How Hiring Process Looks Like- Homework assignment (very light, less than 30 minutes)
- HR interview with two live SQL tasks
- Final interview with the hiring managerWhy Improvado- Work Flexibly: Remote-first culture with asynchronous collaboration and results-driven hours.
- Shape the Future: Work directly with enterprise clients and influence a product used by industry leaders.
- Generous Time Off: 20 working days PTO + US holidays
- Vibrant CultureReady to Untangle Data & Empower Marketers?If you’re curious, proactive, and eager to grow in a scaling startup, apply today! Let’s transform marketing intelligence together.Seniority level- Entry levelEmployment type- Full-timeJob function- Business Development and SalesIndustries- Software Development#J-18808-Ljbffr
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