Desktop Support Engineer L2 - CO
- Bogotá DC Cundinamarca
- Permanente
- Tiempo completo
CRA 16 # 97-46 Piso 7, Chico Norte, Bogota, CundinamarcaExcis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
End-user Device Support:
- Install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets.
- Perform SOP based software installations, support and updates (includes MS Windows 10/11, M365 suite, Teams).
- Assist with infrastructure and network connectivity issues as per instructions from the Customer or TechM remote IT teams.
- Provide basic training to end-users on hardware and software usage.
- Provide support where physical intervention is required for install, maintain, and troubleshoot equipment.
- Assist with physical rack and stack operations.
- Assist in performing physical audits and asset tagging.
- Respond to and resolve technical issues in a timely manner as per SLA.
- Perform installations, moves, adds, changes, and decommissions (IMACD) of IT equipment.
- Maintain accurate and up-to-date documentation of all work performed.
- Confidence and presence to deal with Senior Exec/Management (VIP level support).
- Collaborate with TechM and Customer remote IT teams to resolve complex issues.
- Adhere to safety protocols and security procedures as per the Customer provided SOP and guidelines.
- Comfortable working at heights (up to 2m – where specific certification is required for working at heights, TechM will provide the Supplier with reasonable prior notice of such requirement and the Supplier will charge the costs of such certifications back to TechM) and in confined spaces.
- Bachelor Degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months’ years of IT experience.
- Mobile device management, including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
- Language & Communication: Fluent in both spoken and written Spanish and English.