Collections and billing assistant
Mangone Law Firm
- Colombia
- Permanente
- Tiempo completo
- Minimum 6 months of experience in collections, retention, or sales.
- Proven experience in customer service roles.
- Conversational level of English.
- Strong emotional intelligence and ability to manage sensitive client interactions.
- Excellent communication skills to convey information effectively.
- Responsibility and accountability for individual and team results.
- Growth mindset and openness to learning.
- Receptiveness to feedback and ability to give constructive input.
- Ability to work autonomously while contributing to team goals.
- Positive attitude and resilience when facing challenges.
- Communicate and coordinate with clients regarding payments.
- Contact clients within the first 5 days of payment due dates.
- Provide accurate and clear payment information.
- Schedule and conduct client calls to secure payments.
- Perform consistent follow-ups with clients and colleagues to achieve collection goals.
- Respond to client inquiries, notifications, and payment-related questions through Slack.
- Notify relevant channels regarding client payments.
- Manage billing lists, use CampLegal, and follow all established protocols.
- Competitive compensation: Base hourly pay between $5–$8 USD/hour, (depending on experience). Your hourly rate can increase after six months!
- Ongoing professional development to keep growing your skills and advancing your career.
- A dynamic, challenging work environment where your talent will be recognized and rewarded.
- The chance to make a meaningful difference — helping people achieve their dreams of a better life in the United States.
- Paid Time Off after twelve months.
- Remote 100%