OBH Services Planner

Schneider Electric

  • Bogotá DC
  • Permanente
  • Tiempo completo
  • Hace 5 días
The Services Planner is responsible for scheduling the execution of Services at customer sites with a service contract. He/She will ensure that all parts, tools, instructions and order details are made available to the Services execution workforce and that the closest, qualified Service Representative is scheduled for the job to meet customer requirements. This role is to support activities during Outside Business Hours.Key Success Factors:
  • Good written and spoken Portuguese
  • Good interpersonal communication and relationship with others (collaborate, convince)
  • Understand and communicate scope of work and Term & conditions to Technician
  • Understanding of impact of Technician utilization rate and work order management on Profit & Loss
  • Proactive communication with Customers to ensure satisfaction
  • Minimal Technical knowledge on Schneider products.
Essential responsibilities:
  • Be the point of contact for customers with a valid contract in order to process site intervention requests, confirming the intervention details and reminding to Technician the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers, etc)
  • Create/enrich Work Orders in bridge Field Services (bFS) or in other Schneider systems (Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute)
  • Prepare/prioritize the interventions in backlog, based on customer type, contracts SLAs, customer availability, spare part and Technician or subcontractors' availability
  • Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely Technician on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)
  • For non-connected external technicians only, complete the work orders on their behalf (time entries, deviation, site intervention report
Education:
  • Min. 3-years degree and/or equivalent experience
  • Electrical Distribution systems knowledge is a plus
Experience:
  • Demonstrated 1+ years of experience in service technician dispatch / coordination
  • Knowledge of Salesforce / SeviceMax is a plus
Competencies & Skills:
  • Excellent verbal communication skills including, but not limited to, the ability to greet and communicate with customers effectively both through e-mail and via phone
  • Proficient in Microsoft Office programs including but not limited to, Word, Excel and PowerPoint
  • Strong organizational and multitasking skills
  • Demonstrated ability to provide a high level of customer satisfaction
  • Must be flexible in decision making and adapting to different scenarios
  • Knowledge of Schneider Services Business preferred
Language:
  • Spanish: Native speaker or >B2
  • English: Basic level (Intermediate/advanced is a plus)
  • Portuguese: Native speaker or >B2
Let us learn about you! Apply today.You must submit an online application to be considered for any position with us. This position will be posted until filled.Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric - apply today!€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

eQuest