Diagnose & Repair Technician - PCs & Tablets

Bogotá DC
Permanente
Tiempo completo

Hace 6 días

Diagnose & Repair Technician - PCs & TabletsGeneral InformationReq #WD00087422Career area:ServicesCountry/Region:ColombiaState:CundinamarcaCity:BOGOTA DCDate:Friday, August 29, 2025Working time:Full-timeAdditional Locations:

Colombia - Cundinamarca - BOGOTA DC

Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsThe Diagnose & Repair Technician needs a combination of technical skills and soft skills to perform high-quality repairs, solve problems effectively, and provide excellent customer service. Technical skills enable accurate diagnostics, the replacement of defective components, and the maintenance of updated operating systems, while soft skills such as communication, patience, teamwork, and empathy are essential to ensure a satisfactory customer experience and an efficient, organized repair process. These combined skills ensure that the technician can offer comprehensive service that not only resolves technical issues but also strengthens the relationship with clients.Creativity to execute the appropriate test to assure the best assertiveness in repairs.Creativity to identify the failure of the machines is required, also Innovation to find new ways to identify the machine failure.The Diagnose & Repair must communicate effectively, and provide excellent customer service. Technical skills, such as in-depth knowledge of hardware, operating systems, and diagnostic tools, are essentialThese competencies are key to making accurate and efficient diagnoses, which translates into successful repairs and satisfied customers.Key Roles & Responsibilities:

Analyzes the equipment
Performs diagnostic tools
Identifies defects
Request Parts
Contacts customers to gather data on defects
Assists the leader in daily KPIs activities and backlog control
Receives spare parts and equipment
Disassembly and Assembly the machine
Performs the exchange of defective parts
Conducts sampling stress testing
Quality Control
Assists the leader in daily KPIs activities and backlog control

Requirements:

Technical Degree in Electronics or System Engineering.
Strong knowledge of services operations.
High knowledge in services repair

Additional Locations:

Colombia - Cundinamarca - BOGOTA DC

Colombia

Colombia - Cundinamarca

Colombia - Cundinamarca - BOGOTA DC

Lenovo

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