Description and RequirementsChange Management Lead - Learning & DevelopmentAs a Change Management Lead, you contribute to supporting the change management strategy, planning, implementation, training, design thinking, and workshop facilitation expertise to the talent growth initiatives within the company. You support the creation of the change management approach and oversee its successful execution in partnership with the participating stakeholders. You enable global teams to come together to share their learning and development business needs and best practices.Like a project manager, a change management lead ensures that projects and initiatives meet their objectives in scope, timeline, and budget. Yet, while a project manager focuses on the “technical side of change” by designing and delivering the solution itself, the change management lead focuses on the “people side of change” by enabling the organization's people to adopt and use it in their daily work.An effective change management lead drives faster adoption, increases ultimate utilization rates, and improves user proficiency with project changes. In turn, these enhancements increase benefits to the organization, maximize return on investment, and enable the organization to achieve the results and outcomes desired from the project by also driving the sustainment of the change we want to implement.Main Responsibilities:Craft the vision and plan for change management in partnership with relevant stakeholders for company-wide strategic projects.Understands the details of the change and the impact on peopleCreate and implement change management strategies and plans through ADKAR change management methodologyOvercome individual barriers to change that may manifest as change-resistant behaviorsCoach and support others in the organization to execute their unique roles during changePartner with global learning and talent development teams to support the knowledge part of changeIdentify and communicate change impacts, stakeholders, and scopeEstablish change-success measures, metrics, and monitoringRequirements:Schedule flexibility - RequiredKnowledge:English - High B2/C1Oral and written comprehension.Appropriate use of language.Strong workshop facilitation skillsStrong stakeholder management skillsProject management - various methodologies (Agile, Waterfall, etc)Change management methodologies and tools (ADKAR)Focusing on customers, knowing my organization, managing self-development, giving supportStudies & Experience:Bachelor's degree in Business, Organizational Psychology, Pedagogy or related field2+ years of experience in change management, global experience desirable2+ years of experience in agile project managementEqual Opportunity EmployerAt TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.Additional Job DescriptionAs a Change Management Lead, you contribute to supporting the change management strategy, planning, implementation, training, design thinking, and workshop facilitation expertise to the talent growth initiatives within the company. You support the creation of the change management approach and oversee its successful execution in partnership with the participating stakeholders. You enable global teams to come together to share their learning and development business needs and best practices.Like a project manager, a change management lead ensures that projects and initiatives meet their objectives in scope, timeline, and budget. Yet, while a project manager focuses on the “technical side of change” by designing and delivering the solution itself, the change management lead focuses on the “people side of change” by enabling the organization's people to adopt and use it in their daily work.An effective change management lead drives faster adoption, increases ultimate utilization rates, and improves user proficiency with project changes. In turn, these enhancements increase benefits to the organization, maximize return on investment, and enable the organization to achieve the results and outcomes desired from the project by also driving the sustainment of the change we want to implement.Language Reference EnglishEEO StatementAt TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
