Reporting Supervisor - BDD

Bogotá DC
Permanente
Tiempo completo

Hace 15 horas

**About IntouchCX**IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.**About the Job**Are you looking for an exciting new challenge? IntouchCX is looking for you!As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.We’re searching for a Reporting Supervisor to lead our team as they monitor and make changes to increase productivity in operations. We are looking for someone to ask, prepare, process, analyze, share and act to solve business tasks. This role will also support the development of our team by providing coaching, learning/development sessions and adding value in analytics support of AD HOC projects and initiatives.**As Reporting Supervisor, You Will**
- Communicate data in a clear, concise manner to the Reporting Team and Operations
- Evaluate large amounts of data
- Motivate the team through relationship building and real-time coaching
- Develop solutions, strategies and action plans to improve business performance and client-partner success
- Use critical thinking to investigate and develop solutions to address AD HOC issues
- Support improvement capability and capacity through identification, design and development of automation using SQL Query, VBA, Tableau, Celonis, Power BI and other tools and technologies**Requirements**:
**As Reporting Supervisor, You Have**
- Some post-secondary or completion of post-secondary schooling (preferred)
- 2-3 years’ experience in the contact center and/or customer service industry
- Minimum 1 year of experience in a supervisory role
- Advanced knowledge of MS Office, Google Suite, Tableau (last one preferred)
- Exceptional time management, organizational and prioritization skills to complete work in a timely manner
- The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
- Adaptability to learn a variety of software programs
- Strong analytical and problem solving skillsAny and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

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