Live Chat Sales (Retention) Representative

OutPLEX

Bogotá DC
Permanente
Tiempo completo

Hace 2 meses

Live Chat Sales (Retention) RepresentativeCompany OverviewOutplex is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Outplex is a top Teleservices contact center providing sales and services from some of the most recognized companies today! Our success can be attributed to one thing – outstanding employees who provide superior services and products to our customers. Come find out for yourself what is the Outplex difference!Job Description:We are currently seeking enthusiastic individuals to join our team! OutPLEX is looking for motivated and energetic individuals to work with us! Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, it is important that chat agents be comfortable communicating directly with customers. This is an On-site position. Our office is located in Chapinero, hear by Los Rosales neighborhood, in Bogota.Duties and Responsibilities:As an Inbound Live Chat Sales Representative, you will have the following duties and responsibilities:

Responding to customers, identifying customer issues, providing solutions, conversing in a polite and professional manner, and performing data entry
Respond to Inbound chat inquiries and effectively rebuttal to retain customers that are looking to cancel services
Answer frequently asked questions and always provide the utmost customer service when chatting with customers/prospective customers

Skills and specifications:

Ability to multi-task as you will be taking multiple chats at once
Ability to work under pressure and be articulate and professional
Attention to detail with emphasis on accuracy and quality
Experience in sales and/or retention either via Chat, Email or inbound calls.
Effectively communicate the full range of available products and services offered
Customer service experience either face to face, phone or chat
Experience with call centers a plus
Sales and retention experience a must!
Chat or messaging experience a plus
Ability to type at least 50 WPM with 0 errors
Ability to work independently researching information
Must be proficient on the computer which includes being able to navigate through the web and various tools provided
Must be motivated and sales driven (bonus structure involved)!
Outstanding spelling, grammar, and communication skills a must!

Benefits:

Paid training
Comfortable working environment
Opportunities for growth

Outplex is an Equal Opportunity Employer.*Local Candidates In Bogota Only*

OutPLEX

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