Senior Turn Manager
- Cali, Valle del Cauca
- Permanente
- Tiempo completo
Latin America (remote)About the RoleWe're hiring a Senior Turn Manager to lead and execute single-family home turnarounds across multiple U.S. markets. You'll own the full turn lifecycle, from inspection review to final punch list, ensuring homes are delivered on time, on budget, and defect-free. This is a hands-on, phone-heavy role requiring exceptional vendor management, repair scoping, and leadership skills. You'll manage a small remote team and coordinate contractors to move fast without sacrificing quality.Key Responsibilities
- Directly manage and coach a remote Turn Coordinator; set performance goals and conduct regular 1:1s
- Own full-cycle turn execution: inspection review, scope definition, vendor scheduling, close-out
- Maintain daily phone communication with vendors, contractors, residents, and internal teams
- Build and manage turn budgets; control costs and analyze line items to protect NOI
- Approve, negotiate, and challenge vendor estimates to eliminate cost creep
- Scope complex repairs (HVAC, roofing, structural, plumbing) accurately and quickly
- Monitor vendor performance and enforce SLAs; offboard underperformers
- Source and onboard new contractors to ensure regional coverage
- Review inspection photos and reports; reject subpar work and enforce rework
- Ensure every project meets internal standards and local code compliance
- Report weekly on key KPIs: cycle time, budget variance, defect rates
- Proactively identify and solve process gaps without waiting for approval
- 5+ years in property management roles focused on turns/renovations for single-family homes
- 2+ years in a fully remote leadership role with direct reports
- Proven ownership of turn budgets and P&L accountability
- Strong coaching track record with remote teams
- Fluent in vendor negotiations and scope-of-work evaluations
- Comfortable managing high volumes of work and tight timelines via phone
- Tech-proficient: familiar with property management and project tools, video inspections
- C1/C2 English fluency (spoken and written)
- Based in Latin America; available to work full U.S. business hours
- Experience scaling vendor networks across U.S. regions
- Background in construction management, estimating, or trade work
- Familiarity with U.S. landlord-tenant law and habitability codes
- Strong analytical mindset with experience using dashboards to drive decisions
- Full-time, remote from Latin America
- Must overlap fully with U.S. working hours (EST or CST preferred)
- Compesation: $ 27,000 to $32,000 USD per year
- Role success in the first 3-6 months: consistent on-time turn delivery, budget adherence, and vendor performance improvement across assigned markets