Customer Care Specialists
- Medellín, Antioquia
- Permanente
- Tiempo completo
Customer Care Specialists Bilingue!!
Shift days: Monday – Sunday 12PM – 2AM (en esa franja horaria) PRIMER MES PRESENCIAL, LUEGO 3 DÍAS EN LA
CASA, 2 DÍAS EN LA OFICINA Y DOS DÍAS OFF, TENER PRESENTE QUE LOS DÍAS OFF PUEDEN SER ROTATIVOS.
Site: Murano
Experience: Min 6 months. English level B2+/C1
Job Description:
Driven by our Passion for People, our Customer Care Specialists are keen on driving great customer experience.
They provide client support via PHONE/CHAT, assisting with client inquiries, troubleshooting and general support. They respond to all client communication via phone or chat and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters.
Responsibilities:
· Respond to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues.
· Demonstrate high standards for quality service.
· Keep up to date with product/procedural knowledge and assessing industry trends.
· Work in tandem with the quality and training team to self-manage performance expectations.
· Maintain an open communication line with Team Lead/Ǫuality Advocate/ the Trainer and the manager for support and personal development.
· Maintain business acumen, courtesy, and professionalism when dealing with all client contacts.
· Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately.
· Be punctual to work and adhere to all schedules and deadlines both scheduled and special project.