Learning & Development Manager - Gerente de Aprendizaje y Desarrollo
Four Seasons Hotels
- Cartagena, Bolívar
- Prácticas
- Tiempo completo
- Active in identifying staff development needs at an individual & group level.
- Builds and maintains confidence and credibility with employees, supervisory and managerial staff.
- Acts as an objective third party in counseling, problem solving or conflict situations where learning issues are involved.
- Provides senior management with accurate and objective feedback for solutions with respect to employee relations and learning needs.
- Identifies breakdowns in systems and processes amongst or within departments.
- Actively solicits feedback from management on which learning programs are needed and the optimal time to schedule such programs or initiatives.
- Regularly coaches and develops Designated Trainers (DT) in their role and responsibilities.
- Trains Managers and Planning Committee Members to facilitate training programs for their direct reports.
- Partners with peers and superiors to determine performance gaps and learning needs.
- Develops solid relationships with all new hires to act as a supporting role during their probationary period.
- Facilitate the Four Seasons Introductory Training Program
- Coordinate New Manager Orientation (NMO) and support those managers through the process.
- Conduct Designated Trainer Workshops (DTW) and needed follow-up skill programs.
- Co-facilitate and/or coach others to facilitate Management Development Programs and Toolkits
- Coordinate and adapt the Supervisory Development Program to local needs.
- Rapidly create and develop blended learning programs that target management competencies.
- Participate in and support Hotel Committees
- Create and produce an annual Training Needs Analysis and Training Plan.
- Prepare and produce monthly and quarterly Training Calendars
- Ensure Standards Training Manuals are updated and formatted correctly in departments.
- Drive and participate in Standards achievement through testing, training, campaigns, and initiatives.
- Produce relevant e-Knowledge Suite and Standards Testing Reports to determine trends and patterns Regularly benchmark the learning function with Corporate Learning Success Levels
- Key Tasks
- Prepare and maintain training attendance records.
- Adhere to the guidelines of the Management Development Update (MDU) Assist in coordinating and participate in employee relations events.
- Coordinate and organize programs facilitated by internal and external trainers. Market the learning function’s programs, initiatives, and e-Knowledge Suite Communicate the effects of the learning function through bulletin boards and Planning Committee meetings.
- Attend scheduled Learning Manager conference.
- Comply with all company policies on ethics.
- The ability to ensure department training goals are set and achieved.
- The ability to track department training hours monthly and annual for compliance and statistics.
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals