Technical Account Specialist - (B687)
- Medellín, Antioquia
- Permanente
- Tiempo completo
Are you passionate about technology and excited to help drive innovation in the sports, media, and advertising industries? Genius Sports is a leader in connecting sports, brands, and agencies through cutting-edge, data-driven solutions. We are currently seeking a highly skilled and detail-oriented **Technical Account Specialist **to join our team, focusing on the technical execution of platform features, troubleshooting issues, and ensuring seamless campaign automation.
This role is ideal for someone who thrives in a fast-paced environment, enjoys hands-on problem solving, and is eager to collaborate with cross-functional teams to optimize performance. As a key part of our operations team, you will work closely with internal stakeholders to implement and maintain technical solutions that drive success for our partners. If you have a passion for technology and a desire to make an impact in sports tech and advertising industry, this is the opportunity for you.**What you'll do**:- Automate social media advertising campaigns using our native platform tools, ensuring smooth execution and optimal performance.
- Define technical requirements for custom campaign use cases, collaborating with the engineering team to develop tailored solutions when necessary.
- Understand and manage the integration of campaign automation solutions with social media platforms (e.g., Facebook, Instagram, etc.) to ensure successful ad promotion.
- Provide technical support to the commercial team by helping define solutions for non-standard use cases, ensuring all client needs are met.
- Analyze and review data points from APIs and internal databases, identifying opportunities to enhance campaigns through optimized data usage.
- Collaborate with the product team to identify, report, and troubleshoot platform bugs, and participate in testing and providing feedback on new tools and features.
- Support the commercial team in client conversations, translating complex technical tasks into simple, easy-to-understand explanations.**Attributes and Skills Requirements**
- **Quick learner with strong problem-solving skills **, able to grasp new processes and technologies rapidly and propose solutions in ambiguous situations.
- **4-5 years' experience in ad operations or technical operations **, ideally within a digital agency or a related field, with **familiarity in Ad Serving Platforms **(e.g., Social Media Ads Manager).
- **Technical aptitude **to troubleshoot campaign automation tools and understand platform integrations.
- **Excellent communication skills **(verbal and written) both in **English and Spanish.**:- **Strong organizational and multitasking abilities **, capable of managing multiple projects and priorities simultaneously.
- **Collaborative mindset **with a proactive approach, comfortable working cross-functionally with teams such as commercial, product, and engineering.
- **Proficiency in Excel or Google Sheets.****Nice to have attributes**:- Basic understanding of APIs and JSON files.
- Basic knowledge/understanding of HTML, SQL, JQ or any other coding languages.
- Experience with ticketing systems like Jira or ZenDesk.
- Knowledge of media tracking solutions like web pixels or MMPs.
- Interest in sports is always welcome.**What's in it for you?**As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.**We Offer**As well as a competitive salary and annual leave allowance, our benefits include health insuranc
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