Premier Support TSS
Lenovo
- Bogotá DC
- Permanente
- Tiempo completo
- Colombia
- Assist customers and field engineers by diagnosing problems and providing resolutions for technical or service related issues
- Troubleshoot to identify hardware and software issues in many different customer environments.
- Advise and educate customers through a combination of experience/documentation to ensure a solution.
- Translate complex technical details/instructions to each customers level
- Provide closed loop feedback on recurring issues with teammates and relevant engineering staff
- Work with Technical Account Managers (TAM) to monitor and track issues to ensure accurate resolution.
- Actively monitor case workload and drive to closure within SLA's.
- Document all the interactions in Lenovo´s CRM
- 2+ years of experience in a Client Technical Support role
- Systems/Computing Science Engineer or CompTIA A+ Certification
- English B2 or superior
Experience working with Workstations
Experience with computer Peripherals and their interfaces
Microsoft Dynamics or other CRM experienceAdditional Locations:
- Colombia
- Colombia