Sales and Retention Agent
UNIFYCX COLOMBIA S.A.S
- Barranquilla, Atlántico
- Permanente
- Tiempo completo
Are you passionate about sales and building strong customer relationships? Do you thrive on turning challenges into opportunities and cancellations into conversions? UnifyCX is growing, and we want YOU to be part of our high-energy team of Retention & Sales Agents in Barranquilla!
This is your chance to earn uncapped commissions, develop your skills, and grow with a company that rewards performance and values talent.
What You’ll Do
As a Retention & Sales Agent, you’ll connect with existing customers to understand their needs, resolve concerns, and highlight the value of our services. Your goal? Turn every conversation into loyalty and revenue.
You’ll be the front line of a fast-paced, dynamic campaign that combines retention and upselling, helping clients stay connected while boosting their experience.What We’re Looking For
Proven experience in customer retention, billing or sales, ideally in the telecommunications sector
Advanced English proficiency (B2+ or C1)
Strong communication and negotiation skills
Customer-focused mindset with a goal-driven attitude
Passion for sales, challenges, and earning what you're worth
Full-time availability
What We Offer
💼 Base salary COP 3.000.000 + Uncapped commissions – your earnings have no limits!
🕗 8-hour shifts starting between 8:00 AM and 9:00 PM
📆 Two days off per week
📍 On-site role based in Barranquilla, Colombia
🚀 Career growth opportunities within a growing tech-driven companyWho We Are:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.