(JW22) ABA Intake Coordinator (Colombia | Remote)
- Medellín, Antioquia
- Permanente
- Tiempo completo
- Conduct intake screenings to gather missing information and confirm eligibility.
- Provide compassionate support to families, establishing trust from the very first interaction.2. Lead Management & Documentation- Accurately record and manage intake data in Salesforce.
- Convert qualified leads into opportunities and seamlessly transition them to the benefits verification and authorization team.
- Disqualify or close leads when appropriate (e.g., no qualifying diagnosis, unresponsive families).3. Conversion & Follow-Up- Proactively re-engage families who have paused or gone inactive to maximize conversions.
- Provide intake coverage during evenings and weekends as needed to capture leads in real time.4. Collaboration & Quality- Partner with Intake Managers to follow established SOPs, scripts, and quality assurance standards.
- Collaborate with cross-functional teams (clinical, revenue cycle management, operations) to ensure a smooth handoff and transition into care.
- Participate in ongoing training, feedback, and process improvement initiatives to enhance the patient and family experience.Qualifications- Bachelors degree or equivalent work experience preferred.
- 2+ years of experience in patient intake, customer service, or healthcare operations.
- Bilingual (English/Spanish) strongly preferred.
- Familiarity with Salesforce or other CRM systems.
- Experience with ABA (Autism) therapy or healthcare intake strongly preferred.
- Strong phone presence with excellent verbal and written communication skills.
- Demonstrated ability to provide empathetic, patient-centered support.
- Highly detail-oriented with exceptional organizational and multitasking abilities.
- Flexible availability, including evenings and weekends as needed.Apply here: https://operationsarmy.com/application
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