Operational Assistant

Bogotá DC
Permanente
Tiempo completo

Hace 13 horas

Operational AssistantGeneral InformationReq #WD00087421Career area:ServicesCountry/Region:ColombiaState:CundinamarcaCity:BOGOTA DCDate:Friday, August 29, 2025Working time:Full-timeAdditional Locations:

Colombia - Cundinamarca - BOGOTA DC

Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsThe operations assistant in a repair process must be an organized individual with basic technical knowledge and skills to manage workflow, inventories, and repair documentation. Additionally, they must possess soft skills such as communication, teamwork, attention to detail, and problem-solving ability, which will enable them to collaborate effectively with the technical team and maintain an efficient, customer-oriented repair process.This person plays a crucial role in managing daily operations and must be prepared to face a wide variety of issues, from delays in repairs to challenges with internal communication or customer complaints. Their ability to manage workload, maintain organization, and ensure smooth communication with repair technician and supervisor is essential to ensure that the repair process is efficient and that customers receive high-quality service.Key Roles & Responsibilities

Initial Inspection
Registration of equipment in managing system (NGSP)
New parts reception and distribution
Triage of the devices
Final inspection & Sanitization
Creation of AWB to return device to customer
Communication with customers
packaging
Generating labor reports
Final detailing

Requirements

Customer service focus
Dynamism and enthusiasm
Proactivity

Additional Locations:

Colombia - Cundinamarca - BOGOTA DC

Colombia

Colombia - Cundinamarca

Colombia - Cundinamarca - BOGOTA DC

Lenovo

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