I087 | Operations Analyst
N-Ix
- Medellín, Antioquia
- Permanente
- Tiempo completo
leveraging the capabilities of Eastern Europe talents the company has grown to 2200+ professionals with a broad portfolio of customers in the area of Fortune 500 companies as well as technological start-ups. N-iX has come a long way and increased its presence in nine countries - Poland, Ukraine, Romania, Bulgaria, Sweden, Malta, the UK, the US, and Colombia.We are seeking an **Operations Analyst** to support a large-scale, multi-phase deployment project in the pharmaceutical sector. This role is a hybrid of data analytics and operational incident management, requiring both technical data skills and a structured, process-oriented approach to managing data issues.Working Hours: Must overlap **7:30 AM - 3:30 PM U.S. Central Time****Key Responsibilities**:- Manage the full lifecycle of data incidents: from logging, investigation, triaging, to resolution and closure.
- Analyze and investigate data discrepancies and issues reported by field users and business teams.
- Triaging issues and coordinating with internal technical teams (data engineering, IT, brand teams) to assign and track resolution.
- Validate fixes and ensure data quality is restored before closure.
- Track issue status, maintain logs, and ensure SLA adherence and process compliance.
- Summarize and convey updates to business stakeholders in a clear, structured manner.
- Support ongoing improvements in data quality processes and operational workflows.
- Contribute to user acceptance testing (UAT), documentation, and training as needed.
- Perform technical triage and communicate clear summaries back to business teams.**Must-Have Skills**:- SQL skills to investigate and validate data issues.
- Experience with incident tracking systems (e.g., Jira, ServiceNow).
- Prior experience in commercial pharma data operations (e.g., CRM, sales, field ops data).
- Proven ability to manage incidents, track issues, and ensure timely resolution.
- Process-oriented mindset with a focus on data quality and compliance.
- Strong communication skills to collaborate with both technical teams and business users.
- Comfortable working remotely with required overlap in U.S. Central Time hours.**Nice-to-Have**:- Exposure to data governance frameworks in pharma.
- Experience contributing to SLA definitions and process improvement initiatives. Experience with Power BI or Tableau for data validation and reporting tasks.
- This is ideal for a Data Analyst or BI Specialist who also has experience in data operations/support.
- Not suited for pure backend engineers or business analysts without hands-on data investigation skills.
- Best fit would be someone with experience in data incident management and technical data analysis in a commercial pharma context.**We offer**:- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
- not applicable for freelancers
Kit Empleo