Business Application Specialist Supporting IT Operations
APRIO COLOMBIA S.A.S.
- Medellín, Antioquia
- Permanente
- Tiempo completo
Track and manage incidents using a ticketing system, ensuring timely resolution and communication with stakeholders.
Monitor application performance and system health, proactively identifying potential issues and addressing them before they impact users.
Create and maintain detailed documentation for application configurations, standard operating procedures, and troubleshooting guides.
Develop and deliver training sessions for endusers to help them effectively use applications and understand any new features or updates.
Work closely with development teams, system administrators, and other IT professionals to ensure seamless integration and operation of applications.
Assist with application upgrades, patches, and regular maintenance tasks to ensure optimal performance and security.
Perform root cause analysis for recurring issues and implement longterm solutions to prevent future occurrences.
Conduct testing of new applications, features, and updates to ensure they meet quality standards and user requirements.
Generate and analyze reports on application performance, usage, and incident trends to provide insights and recommendations for improvements.Experience Requirements
At least 23 years of experience in an application support or technical support role.
Experience with enterprise software applications and ticketing systems.
Familiarity with IT service management frameworks and best practices.
Works closely with IT teams, security professionals, and other stakeholders.
The role may require occasional afterhours or weekend work to address updates system maintenance, troubleshooting, or critical issues.
Computrabajo