Service Center Coordinator

Lenovo

  • Bogotá DC
  • Permanente
  • Tiempo completo
  • Hace 6 días
Service Center CoordinatorGeneral InformationReq #WD00087088Career area:ServicesCountry/Region:ColombiaState:CundinamarcaCity:BOGOTA DCDate:Friday, August 29, 2025Working time:Full-timeAdditional Locations:
  • Colombia - Cundinamarca - BOGOTA DC
Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsTechnical Support Leader + Service Center Coordinator must combine strong technical skills with competencies in leadership, communication, management, and problem-solving. These skills not only enable the supervision and optimization of the repair process but also ensure that the team is motivated and operates efficiently. By mastering both technical and soft skills, this professional can guarantee smooth operations, high customer satisfaction, and a positive, productive work environment.The role of a Technical Support Leader + Service Center Coordinator is multifaceted, requiring a unique combination of technical expertise, leadership skills, and problem-solving abilities. They face challenges in areas such as complex technical problems, tight deadlines, quality control, and managing customer expectations. Their ability to apply creative, logical, and empathetic problem-solving techniques ensures smooth operations, high-quality service, and satisfied customers. By fostering a collaborative and well-organized environment, they guide their team through obstacles and ensure that repairs are completed efficiently and effectively.Key Roles & Responsibilities:
  • Responsible for the operation of the laboratory.
  • Monitors the quality levels of repairs.
  • Acts as a communication channel between technicians and Lenovo.
  • Manages equipment, applies feedback, controls operational KPIs and CX, and participates in meetings and projects with other service areas.
Requirements:Prefered Bachelor's Degree in Electronics or System Engineering.Strong knowledge of services operations.Manager experienceCustomer service focusAdditional Locations:
  • Colombia - Cundinamarca - BOGOTA DC
  • Colombia
  • Colombia - Cundinamarca
  • Colombia - Cundinamarca - BOGOTA DC

Lenovo