P680 - Customer Success Manager (CSM) - SAP Academy for Customer Success - Colombia (Hybrid)
- Bogotá DC
- Permanente
- Tiempo completo
- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.What You Bring- Max 3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
- Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
- A cooperative and productive approach to working relationships, internally and externally.
- A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
- An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
- A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
- Strong business acumen, including demonstrated knowledge of business processes and/or industries.
- Proficiency in English to engage with our global network.PLEASE, SUBMIT YOUR CV IN ENGLISH!About SAP Academy For Customer SuccessThe SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation may not be approved during some critical times of the program.Equal Opportunity and AccessibilitySAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.EOE AA M/F/Vet/DisabilityQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.#J-18808-Ljbffr
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