Technical Support Engineer - (EBK893)

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Bogotá DC
Permanente
Tiempo completo

Hace 16 horas

Job summaryAs a graduate of Y Combinator and fueled by a recent $55M Series C, we are scaling our global, remote-first team of 150+ innovators to solve the next generation of security challenges. Our unified platform provides full-lifecycle API security — helping teams discover their attack surface, protect against modern threats, and respond to incidents in real-time.Responsibilities- Serve as the primary technical contact for customers, partners, and internal teams, providing expert-level support and guidance.
- Lead troubleshooting sessions and conduct online training to ensure customers are successful with our products.
- Deliver proactive support to key clients, building trusted relationships and ensuring they maximize their value from Wallarm.
- Manage communication during technical incidents, providing clear updates to both customers and internal stakeholders.Qualifications- 3+ years of expertise in Customer Support and User Support positions
- Knowledge and practical skills in installing and configuring Linux operating systems CentOS, Ubuntu, and Debian at an advanced user level
- Ability to configure network settings and Linux OS routing
- Ability to work with system services and system logs of Linux OS
- Experience with Docker
- Understanding the main points of information security in the network and web applications
- Knowledge of Nginx and the HTTP protocol
- Knowledge of the seven-layer OSI model, networking rules, and routing principlesDescripción del trabajoLorem ipsum dolor sit amet
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