
Staff Relations Senior Manager - Regional Lead
- Bogotá DC
- Permanente
- Tiempo completo
- Serve as primary escalation point for business leaders and HR partners on Employee Relations matters, including HR investigations, performance management and discipline in the LATAM region.
- Conduct and/or supervise thorough, impartial, and timely HR investigations, maintaining confidentiality and objectivity throughout. Determine findings of fact and violations of policy and prepare clear, concise investigation summaries and supporting documentation to support these findings.
- Supervise a team of Staff Relations managers responsible for cases in LATAM, the United States and Puerto Rico, and partner with Staff Relations team members in the United States and Puerto Rico to appropriately handle escalations and sensitive matters.
- Monitor, analyze and report on metrics in the region; identify trends based on the data.
- Act as an expert on best practices in the employee relations space, maintaining strong consistency and connectivity with the global Staff Relations team.
- Contribute to and influence the Global Staff Relations community through shared learning and process improvement initiatives.
- Collaborate with other teams to deliver training on HR policies, investigations, and respectful workplace behaviors.
- Strong Human Resources experience with 6+ years of Employee Relations experience
- Knowledge of employment law and Employee Relations practices in LATAM and the U.S.
- Experience managing or mentoring HR professionals
- Ability to establish and maintain strong partnerships with other HR and business functions
- Experience conducting internal HR investigations and advising on performance management, discipline, and involuntary terminations of employment
- Advanced proficiency in English and Spanish with excellent written and oral communication skills
- Ability to learn and fairly apply company policy, investigation procedures, and regulatory guidelines within scope of duties
- Experience working across different countries and cultures, with a commitment to educating oneself on cultural norms and varying laws
- Strong judgment, discretion, and professionalism in handling complex and confidential matters.
- Proficient in Microsoft Office tools, Teams/WebEx, Workday, and case management systems such as EthicsPoint.