Technical Support Engineer (Ft)
iMinTech
- Colombia
- Permanente
- Tiempo completo
Territory in charge: Latam & Europe**Pre-Sales**:- Conduct quality product training and technical guidance to customer to resolve technical problems
- Build quality relationship with customers and managers
- Provide in house technical support to sales staff
- Leading the design of the program for the customer
- Constantly collect and feedback on customers and market’s demand toward company’s products**After-Sales**:- After-sales technical support (training, maintenance, hands-on repair, remote support)
- Feedback product related issues to research and development personnel for improvement
- Summarize issues and organize them into technical questions on reporting
- Develop and produce quality guidelines materials as per customer requirement**Non-technical requirements**:- Good written and spoken communication skills
- Support focus mind, capable to solve / simplify customer challenges
- Willing to learn and patience when dealing with tight timelines
- Good analytic thinking and ability of solving the technical problems
- Be friendly, energetic, passionate independently**Job requirement**:- Technical competency in android POS or any relevant experience will be bonus
- Must have IT knowledge and hand-on person
Kit Empleo