Technical Support Engineer - OpenShift

Colombia
Permanente
Tiempo completo

Hace 1 mes

The Red Hat , Customer Experience and Engineering group is looking for a skilled and experienced Technical support engineer to join our Openshift support team. We are adding a engineer to support our customers OpenShift environments and to provide a world class customer experience.Red Hat's technical support is a customer facing support organization that provides high quality technical support to customers around the globe across all Red Hat product lines and is dedicated to resolving issues quickly and efficiently.As a Technical Support Engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. This position extends well beyond product support as you will take on the role of trusted partner to our customers. You will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. In this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. This is a highly skilled position that requires an engineer with initiative.What you will doAct as the direct contact and adviser for customer inquiries about Red Hat OpenShift Platform via ticketing tool, by phone and using remote access toolsDeliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues within the designated service-level agreement (SLA)Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely mannerCollaborate with other support engineers and other internal teams and external parties during the problem resolution processAbility to multitask, prioritize, and work under pressureOutstanding troubleshooting skills and passion for problem solving and investigationCapability to front-ending the customer and internal stakeholders at the senior management level - Document diagnostic steps and create reusable solutions for future incidentsAbility to work as part of a team and focus on customers and solving their issuesContribute to regional or global initiatives or projectsShare your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domainWhat you will bringProfessional experience with configuring and troubleshooting OpenShift or Kubernetes with all of its components such as logging, monitoring, networking, storageProfessional experience with container related technologies like Docker, Podman, LXC, CRI-O, runcExperience handling technical issues when escalatedExperience with automation tools or scripting languages like Ansible, Bash, or PythonProfessional experience with networking technology through server, switch, or appliance configuration, key networking protocols, tunneling technologies, switching, and routingProficient in Linux operation and administrationPassion for problem-solving and investigation of the most complex customer and technical problemsGood written and verbal communication skills in EnglishFollowing is considered a plus:Experience with OpenShift clusters in Baremetal is a plusHaving any of the following Red Hat Certifications is a plus: Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380)Knowledge of Linux Kernel is a plusStrong networking knowledge; networking security is a plusAbout Red Hatis the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reply.

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