Enterprise Customer Success Manager – South America
- Bogotá DC
- Permanente
- Tiempo completo
- Build deep, consultative relationships with VIP customers, guiding them from post-sale onboarding through ongoing success and value realization
- Lead regular check-ins and strategic business reviews, ensuring customers are on track to meet their unique goals and KPIs.
- Dive into customer challenges and ambitions, delivering tailored advice, best practices, and proactive recommendations for platforms like Data Center Expert, IT Advisor, NetBotz, and IT Expert.
- Spot new opportunities for customer growth—whether it’s e-learning, advanced services, cloud migration, or custom integrations—and connect clients with the right solutions.
- Partner with Licensing & Renewals teams to drive seamless renewals and ensure customers are always supported by the latest software and services.
- Share actionable feedback and insights with our Commercial, Product, and Technical Support teams to continuously elevate the customer experience.
- Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the Sales and Renewals teams.
- Collaborate across the organization—working hand-in-hand with regional EcoStruxure IT leaders, Sales, Services, and Product Management to deliver unified, world-class support.
- Stay ahead of industry trends, guiding customers through software updates and helping them leverage new features and capabilities.
- Champion customer success by aligning solution strategies with business objectives and ensuring every interaction delivers measurable value.
- Identify customer case studies and recruit potential advocates to serve as references
- Join a global leader at the forefront of energy management and automation, recognized for innovation and positive impact.
- Thrive in an entrepreneurial culture that values teamwork, diversity, and continuous learning.
- Enjoy a competitive salary, bonus opportunities, and excellent benefits.
- Take charge of your career with development opportunities across a worldwide organization.
- Make a real difference for customers and the future of sustainable IT.
- Bachelor’s degree and at least 5 years’ experience in the software industry, ideally supporting enterprise clients.
- Strong networking skills—you’re comfortable troubleshooting connectivity (TCP/IP, SNMP, etc.) and navigating complex IT environments.
- Deep familiarity with Schneider Electric solutions like Data Center Expert, IT Advisor, NetBotz, and IT Expert is a distinct advantage.
- Solid understanding of data center systems—UPS, cooling, power distribution, and energy management—so you can speak your customers’ language.
- Commercial acumen: you know how to uncover needs, identify expansion opportunities, and drive business growth.
- Customer-obsessed: you’re committed to helping clients maximize the value of their EcoStruxure IT investment and become champions for our solutions.
- Fluent in English and Spanish, ready to support a diverse, international client base.
- A collaborative leader who thrives on teamwork and is eager to contribute to our shared success.
- Willingness to travel (up to 20%) for in-person client meetings and strategic events.