Analista de soporte en sitio| Medellín

Medellín, Antioquia
Permanente
Tiempo completo

Hace 17 horas

Job Description:Why SoftwareOne?Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering world class Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.The roleWe are thrilled to announce an opportunity to join our team as:Associate - Support AnalystSoftwareOneScope: Full-time | Office: Medellín | On siteHow a day to day would look like in this role:

Provide a quality service that provides users with timely and effective solutions to their requests.
Lead and resolve incidents and requests from the different areas of the operation.
Timely advance sophisticated situations, according to defined channels.
Address and resolve issues related to hardware, software, networks, and other IT components.
Respond to user queries, troubleshooting problems, and providing timely solutions to technical issues.

What we need to see from youProfile: Technician/Technologist/Professional in Systems Engineering, Electronic Engineering, Software Engineering or related careers. With experience and knowledge performing as an on-site support analyst.Key Skills & Technologies:

On-site support, hardware level equipment maintenance, and software (printers, VPN and technical diagnostics, conference room, audio setup, Avaya).
Microsoft O365 (AD, Azure, Exchange, SharePoint, etc).
Help desk, providing support to equipment and attention to incidents.
Excellent customer service skills and onsite support.
ITSM (ServiceNow, Gira, others)

BENEFITS:

Creative culture with lived what we value for an appreciative and supportive work environment.
Employee recognition programs.
A variety of training and development opportunities.
Work-life balance.
Referral bonus program.
Multicultural interaction.
Contribution to society through employee initiatives.
Corporate events.
Newest technologies for our clients and colleagues.
And much more!

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
Job FunctionSoftware & Cloud

SoftwareOne

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