Consultant, Technical Solutions

Bogotá DC
Permanente
Tiempo completo

Hace 8 horas
Postúlese fácilmente

Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionThe Consultant, Technical Solutions role is a client-facing, individual contributor role serving as a Visa Acceptance Solution (Cybersource) subject matter expert. Enables new client technical capabilities, promotes product adoption and optimizes client performance. The role requires a high level of technical proficiency to succeed by supporting clients with complex problems and optimization opportunities. The individual is expected to have a keen insight into Visa's product offerings, best practices, and calls for deep collaboration and partnership with leadership across functions (e.g., Client Services, Sales, Product).What’s it all about?This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Team members from Client Services, Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.This role serves as a functional specialist.Main Job Tasks and Responsibilities

Act as a point of technical contact for a shared portfolio of client accounts
Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, or Operations teams
Act in the role of subject matter expert on all aspects of the push payment platform ranging from product behavior to deep technical expertise.
Provide technical implementation assistance to developers
Perform business analytics and performance monitoring of live merchants and partners
Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
Educate merchants on how ongoing enhancements of Visa services may benefit their business
Create, edit, and distribute client notifications and communications
Participate in requirements, design, and roll out of new products and services
Represent Client Support to other departments in the company including sales, operations, product management, and product development
Partner with Sales to build relationships with technical and business contacts across the account portfolio
Stay current with industry and client trends and develop/maintain a strong knowledge of Visa products and services.
Proactively identify operational opportunities with an eye on scalability, document recommendations to increase client experience, service quality, and efficiency.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.QualificationsBasic Qualifications

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
English proficiency is a must

Preferred Qualifications

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
7+ years in-depth technical experience such as customer support, software development, or web development
Client facing experience. Demonstrated success in customer relationship management.
Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
Experience working with e-commerce platforms, transaction processing and payment service providers (gateways).
Understanding of mobile payments and architecture, including, NFC, TSMs, OTA, secure elements, contactless payments, online/remote payments, QR Codes, cloud based payments and chip cards (contact and contactless).
Demonstrated strong leadership capabilities and interpersonal skills
Executive-level written and verbal communication, and customer interaction skills
Strong organization skills including resolution management and follow up
Strong problem solving skills
Experience with web-based software development technologies: PHP, ASP, NET, JavaScript, HTML, XML, JSON, REST APIs
Understanding of Web Security: SSL, HTTPS, Hash algorithms
Strong SQL skills
Familiarity with PCI DSS

Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa