Customer Experience Associate - Hindi (BOG)

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  • Bogotá DC
  • Permanente
  • Tiempo completo
  • Hace 1 mes
  • Postúlese fácilmente
Job OverviewWe are seeking an enthusiastic and dedicated Customer Experience Associate proficient in Hindi and English to join our dynamic team. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chats, emails, and tickets.Key Responsibilities
  • Customer Support: Deliver exceptional customer service in both Hindi and English, addressing general inquiries.
  • Issue Resolution: Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues.
  • Policy Adherence: Evaluate and resolve customer inquiries following company policies, and adhere strictly to established policies and procedures.
  • Escalation Management: Identify and escalate issues beyond scope to your leadership team and/or the appropriate department.
  • Knowledge Utilization: Utilize internal tools and resources to provide accurate and timely information.
Qualifications
  • Language Proficiency: Fluent or proficient in Hindi and English.
  • Communication Skills: Excellent verbal and written communication abilities across multiple channels.
  • Customer Service Experience: Previous experience in a customer-facing role is preferred.
  • Technical Skills: Comfortable using CRM systems and other customer service software.
  • Problem-Solving Abilities: Strong analytical skills with the ability to handle complex issues.
  • Adaptability: Ability to work flexible hours to accommodate customers' local business hours.
  • Team Player: Collaborative mindset with the ability to work effectively in a team-oriented environment.
  • Education: High school diploma or equivalent.
On-site role based in Bogota, Colombia.Powered by JazzHR

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