Service Support Specialist in Medellín, Colombia (On-site)
- Medellín, Antioquia
- Permanente
- Tiempo completo
- Ensure all tables are operational and troubleshoot technical failures.
- Handle real-time issues like GP mistakes, software/hardware problems, and critical incidents. Escalate issues to the right department.
- Resolve player disputes with Live Support and Casino Support.
- Prepare reports related to service support duties.
- Maintain a safe and clean gaming floor with no unauthorized personnel.
- Manage internal systems (JIRA, TTS, SST, WIKI).
- Handle ad-hoc situations to ensure product delivery.
- Ensure all operational tables have Games Presenters.
- Manage part-time table assignments.
- Report GP mistakes, software/hardware issues, and maintain communication with players and licensees about issues and maintenance.
- Monitor emails and respond to notifications.
- Associate´s Degree or Bachelor's degree (even not completed) in the fields of technology or administration.
- Strong written and verbal communication skills in English (B2)
- Required IT knowledge and experience with standard software applications, including MS Office, Windows, etc.
- An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities.
- An ability to communicate clearly with staff, communicating effectively to establish cooperative linkages among the team
- Able to resolve interpersonal and interdepartmental issues
- Strong teamwork skills followed by a professional
- Analytical thinking
- An ability to maintain strict confidentiality
- Adaptability, flexibility, and mobility
- Competitive Compensation
- Career Growth Opportunities
- Opportunity to work on as part of a Global leader in online gaming